Fraud Blocker

Important Announcement

Dear Valued Ayopop App Users,

We would like to take this opportunity to inform you that the Ayopop application (iOS version) will be permanently deactivated on 30th August 2023.

This decision has been carefully considered by prioritizing consumer protection and the impact it will have on our users. We have always strived to provide a platform that assists the community in conducting financial transactions, particularly in online bill payments.

Regarding the deactivation of the Ayopop application (iOS version), we understand that you may have a balance of electronic money ("UE") in your account. We want to assure that you can use the remaining UE for transactions within the Ayopop application (iOS version) until 30th August 2023. Alternatively, you can also request for a refund of your UE.

To ensure a safe and smooth refund process, we have facilitated the refund process with the following conditions:

  1. Open this link and fill in the required information in the provided form (https://forms.gle/NnUbCP8Q82QbAT4P7);
  2. Our team will refund your Electronic Money based on the amount recorded in our system;
  3. The refund will be sent to the bank account provided in the form (the user name and name on the bank account must match);
  4. The refund process will take 45 business days at the latest.

            Our team will process the refund requests that are submitted prior to 30th September 2023 and any requests submitted afterwards may not be processed. Our dedicated support team will assist you during this process. If you encounter any issues or have questions, feel free to contact our support team at Whatsapp: 085175289981 / Email: customerservice@ayoconnect.id.

            As additional information, after the Ayopop application (iOS version) is deactivated, you can still access your account through the Ayopop application (Android version). Simply download and install the Ayopop application (Android version), and you can log in using your existing credentials.

            We would like to extend our heartfelt gratitude for your loyalty to the Ayopop application. We understand that you have placed your trust in us, and it is an honor to serve you. Although the Ayopop application (iOS version) will be deactivated, we remain committed to exploring new opportunities and technologies in the payment system sector to better serve you in the future.

            We sincerely apologize for any inconvenience caused and thank you for being a part of our journey.

            Thank you for your understanding.

            Sincerely,
            Ayoconnect

            Frequently asked
            questions

            Why was the Ayopop iOS app deactivated?
            We have decided to deactivate the iOS app due to various reasons, which includes resource allocation strategy. We believe in providing the best possible user experience to our customers. By streamlining our efforts on the Android app, we can concentrate on delivering a more seamless and optimized experience for the majority of our user base.
            Can I use the account that was previously registered and used on iOS app with Android app?
            Yes, you can use the same account on the Android app. You can download the Android app from the Google Play Store, log in using your existing credentials, and your account should be accessible.
            What should I do about my Ayosaldo (account balance)?
            Depending on the situation, you have a few options:
            ‍
            1. You may use your Ayosaldo for transactions within the iOS app until August 30th, 2023. Once the iOS app is deactivated on August 30th, 2023, you won’t be able to conduct any transactions on the iOS app;
            2. You may submit a refund request for your balance before September 30th, 2023;
            3. Alternatively, you may also keep your balance and use it through the Android app.
            Please note that the information provided here is based on general scenarios. For specific details and assistance related to your account and app, kindly contact our customer support team for guidance through Whatsapp: 085175289981 / Email: customerservice@ayoconnect.id.